All coaching sessions are designed to provide a confidential, focused, and high-quality experience.

Booking & Payment:
All sessions must be booked and paid in advance to secure your appointment.

Session Length:
Sessions are typically 60 minutes and will begin and end at the scheduled time.

Rescheduling:
You may reschedule with a minimum of 48 hours’ notice. Requests within 48 hours may not be accommodated and may be charged in full.

Late Arrivals:
Sessions will end at the scheduled time regardless of late arrival.

No-Shows:
Missed sessions without notice are non-refundable and non-transferable.

Illness / Emergencies:
Where possible, sessions may be rescheduled in cases of genuine illness or emergency at my discretion.

Clients are responsible for ensuring a stable connection and private environment.

Coaching Disclaimer

• Coaching is a professional non-clinical, non-medical service focused on personal development, relationships, and wellbeing.
• Coaching is not therapy, counselling, or a substitute for mental health treatment.
• I do not diagnose, treat, or provide medical or psychological advice.
• If you are experiencing significant mental health difficulties, you should seek support from a qualified healthcare professional in your local area.
• Coaching is a collaborative process, and results are not guaranteed.
• You are fully responsible for your decisions, actions, and outcomes.
• Coaching may explore sensitive topics such as relationships, separation, or life transitions.
• You agree to engage in the process with personal responsibility and self-awareness.
• If at any point I feel coaching is not appropriate for your needs, I may recommend alternative support.

Cancellation & Refund Policy
Single Sessions:
Cancellations with more than 48 hours’ notice may be rescheduled.
Cancellations within 48 hours are non-refundable.

Packages:
Coaching packages are non-refundable once commenced.
Sessions must be used within the agreed timeframe.
Missed sessions will be deducted.

Refunds:
Refunds are not provided for completed sessions or missed appointments.
Exceptions may be considered at discretion.

Boundaries & Support
Between-session contact is limited unless otherwise agreed.

Coaching is not a crisis service.

If you require urgent support, please contact local emergency or mental health services.